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SMRT North South Line train undergoes routine breakdown on March 12, further improves reliability

Posted on 13 March 2015

SMRT sticking to daily breakdown routine, will be awarded ISO 9000 certification soon.


An SMRT North South Line train broke down right on cue on March 12, 2015, in the afternoon, which cemented the transport operator’s pledge to improve reliability of train malfunctions so that they can occur predictably everyday instead of as and when it happens.

This occurred one day after it was announced in parliament that MRT reliability has improved as breakdowns are happening daily instead of unpredictably.

Singaporeans from all walks of life who like to take public transport because trains are for rich people said they are glad that SMRT will soon be awarded the ISO 9000 quality management certification for breakdowns as they can orchestrate the exact timing of train faults to within 30 minutes of the scheduled time.

The onus is now on SBS Transit trains to break down more routinely as it is leaving commuters guessing when exactly will the next malfunction happen.

Kuai Dian Huai, a local, said SBS Transit’s unpredictable breakdown schedule is taking a toll on commuters: “I have no idea when exactly to make plans for alternative transport arrangements as a result.”

“It is almost like riding blind. I cannot anticipate if SBS Transit North East Line trains will spoil today, tomorrow or next week.”

“This highly unreliable schedule is making taking the train a hassle.”

“SBS Transit really needs to buck up if they want the ISO 9000 certification as well.”


Breakdowns have to be more reliable to make it easier for commuters:

MRT reliability has improved as breakdowns happening daily instead of unpredictably

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Wang Pei can be considered a new citizen of Singapore. She has been here all her life, just that her environment's changed beyond recognition.

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