Routine will ensure ISO 9000 certification soon.
The service delay occurred on a Monday evening peak hour after it was announced the past few years that MRT reliability has improved, with breakdowns happening at regular intervals instead of unpredictably.
Train operator SMRT advised commuters at around 7.30pm to expect additional travel time of 25 minutes from Joo Koon towards Clementi.
Singaporeans from all walks of life who like to take public transport because cars are for rich people, said they are glad that transport operators will soon be awarded the ISO 9000 quality management certification for breakdowns as they can orchestrate the exact timing of train faults to within 30 minutes of the scheduled time.
Kuai Dian Huai, a local, said: “The onus is now on all public transport operators to break down more routinely as it is leaving commuters guessing when exactly will the next malfunction happen.”
“Such unpredictable breakdown schedule is taking a toll on commuters.”
“I have no idea when exactly to make plans for alternative transport arrangements as a result.”
Other locals said more can be done to ensure that breakdowns happen.
Another local, Mei Tian Huai, said: “This highly unreliable schedule is making taking the train a hassle.”
“It would be good if one day a year can be set aside where all public transport breaks down at the same time.”
“It will be like The Purge, to get things out of the system.”