A watchdog with bite means those in-charge have more to do, lesser work-life balance.
The Consumers Association of Singapore (Case) is having easiest time of their lives as Singaporeans from all walks of life who have been fleeced at some point, have stopped going to them to resolve their disputes altogether.
This after everyone finally realised that the association is not very useful.
The association’s waning popularity is reflected in its full year statistics released on Feb. 3, 2015.
Case noted that consumers made a total of 24,721 complaints to them last year, down 15.5 per cent from the 29,254 in 2013, which is the largest drop since at least 2005.
Mei Ban Fa, who last sent a complaint to Case 10 years ago, said: “At first, when I kept calling them, I thought to myself, ‘Wow, such good customer service. They actually remember my name.’ But after a year, I realised that it actually meant that they cannot do anything.”
Other than not being exactly useful, many consumers felt that it’s a waste of time.
Frequent shopper Suo Ping Wang said: “Last year, I got scammed when I bought tickets air tickets to Switzerland from a travel agency. Turns out, the tickets were to Swaziland. I wanted to turn to Case but when I realised the time I’m going to waste, I decided to visit Swaziland instead.”
Another shopperholic Tai You Qian said: “It’s true. No point going to Case. Why? Time is money! With the amount of time spent filling up paperwork, I’d have already bought more stuff and being scammed online.”
“Seriously, I rather get scammed.”
With regard to the criticisms, Case spokesman Wu Casey said: “We thank them for their comments. And we hope consumers can be more careful by not being scammed so often.”
“And we look forward to more work-life balance in the future.”